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GP Helpline: 24 hour medical advice for all Australians

The Australian Government introduced the after hours GP helpline in 2011. The telephone helpline is for people who cannot get to their usual GP and require after hours advice.  

When a person calls the helpline, their call is answered by a registered nurse who triages the caller. If the nurse determines that the patient would benefit from speaking to a GP, the patient will then be transferred to a helpline GP. The GP talks with the person, assesses their condition, makes a diagnosis and provides medical advice.

When callers are advised by either the telephone nurse or GP that they need to see a health professional immediately, they are referred to the most appropriate face-to-face after hours services in their local area. 

If at any point during the caller’s conversation with either the nurse or the GP, the call is deemed to be an emergency, the caller is immediately transferred to ‘000’ with the nurse or GP staying on the line.

To speak to a GP or Registered Nurse, call 1800 022 222

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