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FAQ

Where does Nurses2u provide service?

Nurses2u operates mainly in the South West Sydney region, from Fairfiled and Liverpool to all of Macarthur including Campbelltown and Camden and out to Picton and the Wollondilly area. If you live outside these areas please call us to find if we have a Nurses2u carer in your suburb.

Can you provide care for people with Dementia or Parkinson’s Disease?

Yes, we have many carers who have experience in this area. Our registered nurses are happy to speak with you in more detail on this subject. Contact us today to discuss your needs.

Do you look after people with disabilities?

Yes, we have experience with elderly clients who have a disability.

Do you have to be a certain age to receive this service?

We provide care specifically for over 55s.

What if our needs change after we start receiving care from you?

Services can be altered as required to meet a client’s changing needs. We often find that a client’s health and level of independence and confidence improve after we have been providing care for a short while and our services can decrease. If a client experiences a seasonal health change or illness the service can be increased. Many of our services are increased when family members are unavailable due to travel, illness or other needs.

Can you provide short term care?

Yes, we are happy to provide short term care.

  • We can drive you or your family member to a doctor’s appointment.
  • We can help you or your family member with running their errands.
  • You may need a break from your responsibilities as a full time carer.
  • You might live in a different city and need someone to check on your family member.

Just let us know what your needs are and a service can be tailored to you.

Do you provide “one-off” care?

Yes we do.

Can you provide someone who can drive my family member around?

Yes, we have carers who can drive the car you provide or they will use their own car. There is a fee per kilometre when the carer’s car is used.

Do you provide convalescent care?

Yes, we have registered and enrolled nurses on staff.

Do you provide companion care?

Yes, we have many carers who love this role!

What sort of care do you provide?

Registered nurses, enrolled nurses, AIN’s and carers are available to provide services in a variety of ways, from hourly care through to live-in care or sleepover care. We offer a range of services such as housekeeping, nursing care, personal grooming and even pet care.

Do you have mature aged carers?

Yes, we understand how important it is for our clients to be able to relate to their carer. We have carers of a variety of ages and also endeavour to match the personality of the carer to the client.

Do you have carers who speak another language?

Yes, we have carers who speak a variety of languages.

Do you have male carers?

Yes, this a popular request.

What if we do not like the carer that you provide?

Carers can be changed if for any reason your carer is not a good fit for you or your family. You are a private client and if you request a change of carer we will arrange an alternative.

Do we always get the same carer?

This depends on how many hours of care per week you require. Live-in care over a week is always spread between two carers – one doing perhaps three days and the other four days. This avoids burn-out and complies with award requirements. If you require only a few hours care each day you would generally have the same carer.

Do you still have a question?

Call Nurses2u on 1300 551 338 for a free, personal, no obligation and confidential consultation.

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